*This is not real-money gaming. Winnings will be paid in cyber chips.
Play with No money
1. DATA CONTROLLER
This Privacy Policy is issued on behalf of the Slots Social Casino so when we mention “Site”, “we“, “us” or “our” in this Privacy Policy, we are referring to the relevant company in the Slots Social Casino responsible for processing your data.
The data controller responsible for processing data collected through your use of the Website is Slots Social Casino.
2. TYPE OF INFORMATION WE COLLECT
We collect two basic types of information – personal information (as defined below) and anonymous information (as defined below) – and we may use personal and anonymous information to create a third type of information, aggregate information (also defined below). For example, we collect:
contact details, such as your first name and surname, email address, residential address and mobile or other phone numbers;
personal information such as gender, age, age range or your image;
account login details, including your username, password and pictures associated with your profile;
location information, including location information provided by a mobile or other device interacting with one of our Websites, or associated with your IP address, where we are permitted by law to process this information;
activity, technical and device information about your use of our Website, such as the content you view, the time and duration of your visit on our Website, how often you use our services, how you first heard about our Website, your preferences and information about your interaction with the content offered through our Website, your hardware model, device type, other unique device identifiers, operating system version, browser type and IP address.
3. HOW WE COLLECT YOUR INFORMATION
We collect information that Users provide to us in a variety of ways, including when Users visit our Website, register on the Website, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Website.
You warrant any contact information you provide, included (but not limited to), your e-mail address and mobile phone number is true and accurate. You further warrant that you are the telephone subscriber and/or that you own any telephone numbers that you provide to our site. You acknowledge that by voluntarily providing your telephone numbers to Slots Social Casino, you expressly agree to be contacted at the telephone numbers you provide.
The above communications may be made by or on behalf of Slots Social Casino, even if your phone number is registered on any state or federal Do Not Call list. You acknowledge that you may incur a charge for these texts or calls by your telephone carrier and that our site will not be responsible for these charges.
In addition to collecting information via our Website, we collect information from Users by telephone, video or in correspondence (including email, live chat, mail, text message or social media). All telephone or video calls between Users and our site representatives may be recorded for training, quality control and compliance purposes and by continuing with any such call you consent to it being recorded.
We also collect information about your use of our products and services through a variety of technologies that are present when you visit our Websites or use our applications on third-party sites or platforms (whether or not you are logged in or registered) including cookies, flash cookies, pixels, tags and application program interfaces (“API”).
Analytics tools are also used by us to collect information, including when you visit our Website or use our applications or services on third-party sites or platforms.
Finally, we also use trusted sources to update or supplement the information you provided, or we collected, including in order to verify or validate information (for example, postal address, documentation and names).
4. HOW WE USE COLLECTED INFORMATION
The Data Controller is responsible for and may use your information for the purposes described in this Privacy Policy. Other members of our site may access your information where they act on behalf of the Data Controller as a data processor for the purposes described in this Privacy Policy. In summary, we use the information collected to operate our Website and to provide our products and services, to respond to your questions and to fulfil all applicable regulatory requirements such as anti-fraud checks and other checks required by applicable anti-money laundering and other legislation.
In accordance with applicable law and any elections made available to you, our site may collect and use the information of Users for the following specific purposes:
- To provide and manage the services you request – This includes, for example, processing your registration and setting up and looking after your account, including checks made to guard against fraud.
- To improve customer service and our services – The information you provide helps us respond to your customer service requests more efficiently; we may use the feedback you provide to improve our products and services.
- To personalize user experience – We may use information that has been aggregated to understand how our Users as a group use the services and resources provided on our Website.
- To contact you about our services – For example by email, live chat, telephone, text message, mail or social media; to manage promotions and competitions you choose to enter. We may periodically contact you with offers and information about our products and services, including in connection with your accounts, promotions, contests, online surveys, new features that you are entitled to access, and other important information. As set out in clause 3.1, provision of your telephone information, will be deemed as your consent to receive text messages sent by automatic telephone dialing systems. Consent to receive direct advertising is not a condition of purchase.
- To send important notices to you – From time to time, we may send important notices to you, such as communications about purchases you have made, or legal notices regarding the changes to our terms and conditions or other policies. This information is important to your interactions with us and you acknowledge that you may not opt-out of receiving these communications.
- To comply with our legal and regulatory obligations – We may use the information we collect about you to assess your social gaming activity for responsible social gaming purposes, for taxation purposes, to comply with fraud and anti-money laundering laws (including to establish the source of funds where a transaction is involved) or to comply with any other legal or regulatory obligations (including the detection, investigation and prevention of activity that violates our terms and conditions or that may be illegal).
- To offer alternative dispute resolution services – We may provide information we collect about you to our third-party partner for the specific purpose of resolving any disputes that have not been satisfactorily resolved through our internal processes.
5. PERSONAL DATA COLLECTED VIA TECHNOLOGY
When you interact with our Website, we try to make that experience simple and useful. We and our partners use industry standard identifiers, such as cookies or other similar technologies.
Our Website may use technologies to enhance User experience. These technologies are small files that are placed on your computer, tablet, mobile phone or other devices when you visit a website. They allow us to record certain pieces of information whenever you visit or interact with the website.
The following are examples of these types of technologies:
- Cookies. These are small text files placed in your device browsers to store your preferences. Most browsers allow you to block and delete cookies. However, if you do that, the service may not work properly.
- Pixel tags/web beacons. A pixel tag (also known as a web beacon) is a piece of code embedded on the Website that collects information about Users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on or forwarded.
- Mobile device identifiers. We may share the advertising identifier associated with your mobile device or tablet (such as the Apple IDFA and Google Advertising ID) with advertisers. It is used to identify your device for internet-based advertising.
For instructions for using the advertising choice mechanisms provided by the most popular mobile operating systems, visit the NAI’s Mobile Choices page.
- Event tagging. Event tagging (including Facebook App Events and Playfab Events) allows us to track actions that occur in the Website such as application installs and purchase events. By tracking these events we can view analytics, measure ad performance, and build audiences for ad targeting.
- Behavioral Advertising. We may partner with a third party to either display advertising on our Website or any application accessible via our Website or to manage our advertising on other websites (for example, using custom audiences on Facebook). Our third-party partner may use technologies such as cookies to gather information about your activities on our Website and other websites in order to provide you advertising based on your browsing activities and interests.
6. YOUR RIGHTS OVER YOUR INFORMATION
General Rights
We appreciate that by law and subject to certain conditions, you have a number of rights concerning the personal information we hold about you. These rights include the right to access the personal information we hold about you, the right to object to the processing of your data and the right to withdraw any consent provided. In some circumstances, you can ask us to delete the personal information we hold about you.
Right to complain to a supervisory authority
You also have the right to complain to the relevant data protection supervisory authority about our processing of your personally identifiable information.
Rights in direct advertising
If we process your personally identifiable information for the purpose of direct advertising, you have the right to object at any time to the processing of personally identifiable information relating to you for the purpose of such advertising; this also applies to profiling, where appropriate, insofar as it is associated with such direct advertising.
You may opt-out of receiving commercial messages from us by following the instructions contained in those messages or by contacting support. In the event of your objection to processing for the purpose of direct advertising, we will no longer process your personally identifiable information for these purposes.
7. HOW WE PROTECT YOUR INFORMATION
We have in place, physical, electronic and operational procedures to protect the information that we collect. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website. Our security measures are reviewed regularly and updated in keeping with technological advances.
8. HOW LONG WILL WE RETAIN YOUR INFORMATION
We will retain your information for the period of time required to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
9. SHARING YOUR INFORMATION
We do not sell, trade, or rent the personal identification information of Users to others. However, there are circumstances when we share your personal data with other companies in the our site, with third parties that provide services to you on our behalf, and with other third parties in the course of complying with our legal obligations.
With third parties
We only share information with third parties in limited circumstances including the following:
- when you allow us to share your information with third parties;
- when providing you with products and services and notifying you about either important changes or developments to the features and operation of those products and services;
- with our service providers to enable us to provide our services, such as companies that help us with technology services, storing and combining data, processing payments and redemptions or providing relevant marketing and advertising for our products and services. The partner companies will have access to your personal information only to perform services on our behalf and are prohibited from using your personal information for purposes other than those requested by us or required by law. Where service providers use personal information for their own purposes, where permitted by law, such service providers will act as data controller;
- in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, when ordered to do so by any regulatory body and/or under any legal provision contained in the governing law of a particular jurisdiction;
- when instructing and authorizing the financial institution with which a User’s account is held to disclose any information as may be requested by a regulator in respect of the User’s account;
- to enforce our terms and conditions set out on our Website, to protect our rights and property and the rights and property of our customers and third parties, to detect fraud or other illegal activities, and to comply with law or legal processes; and
- to perform customer due diligence including ID verification.
We may ask you to provide your image to assist us in verifying your identity. We may do this by using facial recognition technology provided by third parties (including, but not limited to, TruNarrative) that determines whether the photo you take matches the photo in your identification document. The facial recognition technology provided by these third parties collects information from your image capture, including biometric data, and may share this information with us. Biometric data is stored by the third party service provider in accordance with its privacy policy and is stored by us, until such time as the initial purpose for collecting or obtaining such information has been satisfied or within 3 years of your last interaction with us, whichever occurs first, provided we have no other legal obligation to retain such information for any longer period.
We may also share generic aggregated demographic information not linked to any personal identification information regarding visitors to and Users of our with our business partners, trusted affiliates and advertisers for the purposes outlined above.
10. OTHER IMPORTANT INFORMATION
Compliance with Children’s Online Privacy Protection Act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our Website from individuals we actually know are under the age of 18, and no part of our Website is structured to attract anyone under the age of 18.
Do-Not-Track Signals and Similar Mechanisms.
Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Due to the different ways that web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they are even aware of them. As there is currently no industry standard concerning what, if anything, websites should do when they receive such signals, our Website currently does not act in response to these signals. When a final standard is established and accepted, we will reassess how to respond to these signals.
11. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time to reflect changes in the way we work or the way our work is regulated. We will notify you of material changes and, where required by law, will obtain your consent. Notice may be by the posting of such changes on our Website or by other means in accordance with applicable law.
Any changes to the Privacy Policy will become effective when the updated policy is posted on our Website.
We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
12. DEFINITIONS
Personal information means information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, postal address, email address, and telephone number. When anonymous information is directly or indirectly associated with personal information, the resulting information is also treated as personal information.
Anonymous information means information that does not directly or indirectly identify and cannot reasonably be used to identify, an individual.
Aggregate information means information about groups or categories of customers, which does not identify and cannot reasonably be used to identify an individual customer.
13. CONTACTING US
If you have specific questions regarding your personal information or how we use it, please contact us directly by email at the following email address and specify your place of residence and the nature of your question.
These Terms and Conditions form a binding legal agreement between You and Us and apply to your use of any of our Games or our Platform or Website in any way, through any electronic device (web, mobile, tablet or any other device).
You must read these Terms and Conditions carefully in their entirety before checking the box for acceptance. By checking the box for approval during the registration process, or by accessing the Games or the Platform, You confirm that you have read and agree to be bound by these Terms and Conditions, which include and are inseparably linked to our Privacy Policy, Responsible Social Gaming Policy and other game-specific or promotion-specific terms relevant to your Participation. If you do not agree with any provision of these Terms and Conditions or any other linked policy, rules or terms you may not install or use the Platform or play any Game.
THE WEBSITE, PLATFORM AND/OR GAMES DO NOT OFFER REAL MONEY GAMBLING OF ANY TYPE.
Subject to these Terms and Conditions, players in all permitted jurisdictions may play the Games.
DEFINITIONS
Collective Action: means any claim as part of a class, group, collective, coordinated, consolidated, mass, or representative proceeding, whether by arbitration or in court.
Content: means text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code and other material used, displayed or available as part of the Games and Platform.
Customer Account: means an account held by a Registered Customer.
Game(s): means any one or more Free Coins Game(s) available on the Platform. We reserve the right to add and remove Games from the Platform at our sole discretion.
Inactive Account: means a Customer Account which has not recorded any log in or log out for a period exceeding 60 days.
Participate: means playing any Games or using our Platform in any manner whatsoever, including any of the conduct described in clause 2.
Player or You, you, your or Your: means any person who Participates, whether or not a Registered Customer.
Registered Customer: means a Player who has successfully registered a Customer Account, whether that account is considered active or not.
Service: means the availability and provision of the Games and the Website that enable you to Participate.
Terms and Conditions or T&C’s: means these terms and conditions, as amended from time to time.
1. YOUR PARTICIPATION
RESTRICTIONS
You hereby declare and warrant that:
- You are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Platform;
- You participate in the Games strictly in your personal capacity for recreational and entertainment purposes only;
- You participate in the Games on your own behalf and not on the behalf of any other person;
- All information that You provide to Us during the term of validity of these Terms and Conditions is true, complete, and correct, and You will immediately notify Us of any change to such information;
- You will not be involved in any fraudulent, collusive, fixing, or other unlawful activity in relation to your or third parties’ participation in any of the Games and you will not use any software-assisted methods or techniques (including but not limited to bots designed to play automatically) or hardware devices for your participation in any of the Games. We reserve the right to invalidate any participation in the event of such behavior;
- It is a Player’s responsibility to ensure that their Participation is lawful in their jurisdiction. Any person who is knowingly in breach of clause 2, including any attempt to circumvent this restriction, for example, by using a VPN, proxy, or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence, or by Participating through a third party or on behalf of a third party located in a jurisdiction where it is unlawful to Participate, is in breach of these Terms and Conditions. You may be committing fraud and may be subject to criminal prosecution;
- ELIGIBLE PLAYERS
Employees of our site, any of their respective affiliates, subsidiaries, parent or holding companies, advertising agencies, or any other company or individual involved with the design, production, execution or distribution of the Games and their immediate family (spouse, parents, siblings and children, whether the relationship is by birth, marriage or adoption) and household members (people who share the same residence at least 6 months of the year) are not eligible to Participate;
- ACCEPTANCE
By accepting these Terms and Conditions You agree that your Participation is at your sole option, discretion, and risk. You will have no claims whatsoever against our site or any of its partners, or respective directors, officers or employees in relation to any losses You incur.
2. YOUR CUSTOMER ACCOUNT
SINGLE ACCOUNT
You are allowed to have only one Customer Account, including any Inactive Accounts, on the Platform. If you attempt to open more than one Customer Account, all accounts you have opened or try to open may be canceled or suspended and the consequences described in clause 15.3 may be enforced.
You must notify us immediately if you notice that you have more than one registered Customer Account, whether active or not, on the Platform.
We are required by law to store your full name, date of birth and residential address.
SECURITY AND RESPONSIBILITY OF YOUR CUSTOMER ACCOUNT
As part of the registration process, you will have to choose a password to login into the Platform. It is your sole and exclusive responsibility to ensure that your Customer Account login details and any payment methods are kept secure and are only accessible by you. You accept full responsibility for any unauthorized use of your Customer Account and any activity linked to your Customer Account, including by a minor (which in all events is prohibited).
You must not share your Customer Account or password with another person, let anyone else access or use your Customer Account or do any other thing that may jeopardize the security of your Customer Account.
If you become aware of, or reasonably suspect that security in your Customer Account has been compromised, including loss, theft or unauthorized disclosure of your password and Customer Account details, you must notify us immediately.
You are solely responsible for maintaining the confidentiality of your password and you will be held responsible for all uses of your Customer Account, including any purchases made under the Customer Account, whether those purchases were authorized by you or not.
You are solely responsible for anything that happens through your Customer Account, whether or not you undertake those actions. You acknowledge that your Customer Account may be terminated if someone else uses it and engages in any activity that breaches these Terms and Conditions or is otherwise illegal.
We are not responsible for any abuse or misuse of your Customer Account by third parties due to your disclosure of your login details to any third party, whether such disclosure is intentional or accidental, active or passive.
ACCOUNT TRANSFERS
You are not allowed to transfer Free Coins between Customer Accounts, or from your Customer Account to other players, or to receive Free Coins from other Customer Accounts into your Customer Account, or to transfer, sell and/or acquire Customer Accounts. Free Coins may only be used to play games on the Platform; they have no “real world” value and you are prohibited from seeking to sell, trade, or use them outside of the Platform. We are the sole owners of all Free Coins.
INACTIVE CUSTOMER ACCOUNTS
We reserve the right to deactivate your Customer Account if it is deemed to be an Inactive Account. If no transactions have been recorded on your Customer Account for 60 consecutive days, we reserve the right to zero any Free Coins balance with no offer of any purchase refunds.
CLOSING OF CUSTOMER ACCOUNTS
If you wish to close your Customer Account, you may do so at any time by selecting the “Contact Us” link on the Platform and submitting a request to close your Customer Account. Closing your Customer Account will forfeit all continued access to and right to use, enjoy or benefit from any Free Coins.
If the reason behind the closure of your Customer Account is related to concerns about possible responsible gaming issues you must indicate this in your request to close your Customer Account. Our time-out and exclusion procedures are summarized at clause 6.4 of these Terms and Conditions and are set out in detail in our Responsible Social Gaming Policy.
You can open your Customer Account again by sending a request to the Customer Support team. All requests for the re-opening of an account will be evaluated by our Customer Support and Compliance teams, which shall abide by strict customer protection guidelines.
DISCRETION TO REFUSE OR CLOSE ACCOUNTS
We reserve the right to refuse a Customer Account to anyone, or to close an already open Customer Account in our sole discretion.
3. RESPONSIBLE SOCIAL GAMING POLICY
Our site actively supports responsible gaming and encourages its Players to make use of a variety of responsible gaming features to better manage their Customer Accounts.
We refer you to Our Responsible Social Gaming Policy for full details.
Our site is committed to providing excellent customer service. As part of that pledge, our site is committed to supporting responsible gaming. Although our site will use all reasonable endeavors to enforce its responsible gaming policies, our site does not accept any responsibility or liability if you nevertheless continue gaming and/or seek to use the Services with the intention of deliberately avoiding the relevant measures in place and/or our site is unable to enforce its measures/policies for reasons outside of our site’s reasonable control.
TAKE A BREAK (TIME-OUT) AND SELF-EXCLUSION
You may, at any time, request a time-out or self-exclusion from our Games. You may also set a limit on your purchases of Free Coins. To view the various options available, refer to our Responsible Social Gaming Policy.
PLAYER PROTECTION POLICY
We want to ensure that you enjoy your experience playing our Games in a safe and responsible manner. On the Responsible Social Gaming page of our Platform’s principal website, we have a detailed Player Protection Policy, which includes a list of mechanisms that you can enlist in order to ensure a safer gaming experience, including spending limits and 3rd party software to help prevent you from playing, such as NetNanny, Gamblock or Cyberpatrol.
Responsible Social Gaming
Play for fun, not for money. Our social casino offers exciting entertainment without the risk of real money gambling.
Set limits. Determine how much time you want to spend playing and stick to those limits.
Don’t chase losses. If you’re on a losing streak, take a break and come back later. Remember, our games are designed for enjoyment, not for big wins.
Know when to stop. If you find yourself spending too much time on our platform, take a break and seek help if needed.
Understand the odds. Our games are based on chance, determined by random number generators. Don’t fall for betting systems or strategies that promise guaranteed wins.
Keep it enjoyable. If our games aren’t bringing you joy, take a break or explore other options.
Support is available. If you or someone you know is struggling with problem gambling, there are resources like Gamblers Anonymous and the National Council on Problem Gambling that can provide assistance and guidance.
Get ready for real fun and excitement!
Our social casino games are designed to be fully compliant with all relevant laws and regulations. We ensure that our gaming platform operates according to industry standards and legal requirements. Our games are for entertainment purposes only and do not offer real-money gambling or cash payouts. All virtual currency used in our games has no real-world monetary value and cannot be exchanged for cash or prizes.
We adhere to responsible gaming practices and age restrictions to provide a safe and enjoyable entertainment experience for all our users. Our platform is regularly reviewed to ensure ongoing compliance with evolving regulations in the social gaming industry.
Please contact us by filling out this form or emailing us at [email protected].
1. DATA CONTROLLER
This Privacy Policy is issued on behalf of the Slots Social Casino so when we mention “Site”, “we”, “us” or “our” in this Privacy Policy, we are referring to the relevant company in the Slots Social Casino responsible for processing your data.
The data controller responsible for processing data collected through your use of the Website is Slots Social Casino.
2. TYPE OF INFORMATION WE COLLECT
We collect two basic types of information – personal information (as defined below) and anonymous information (as defined below) – and we may use personal and anonymous information to create a third type of information, aggregate information (also defined below). For example, we collect:
contact details, such as your first name and surname, email address, residential address and mobile or other phone numbers;
personal information such as gender, age, age range or your image;
account login details, including your username, password and pictures associated with your profile;
location information, including location information provided by a mobile or other device interacting with one of our Websites, or associated with your IP address, where we are permitted by law to process this information;
activity, technical and device information about your use of our Website, such as the content you view, the time and duration of your visit on our Website, how often you use our services, how you first heard about our Website, your preferences and information about your interaction with the content offered through our Website, your hardware model, device type, other unique device identifiers, operating system version, browser type and IP address.
3. HOW WE COLLECT YOUR INFORMATION
We collect information that Users provide to us in a variety of ways, including when Users visit our Website, register on the Website, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Website.
You warrant any contact information you provide, included (but not limited to) your e-mail address and mobile phone number, is true and accurate. You further warrant that you are the telephone subscriber and/or that you own any telephone numbers that you provide to our site. You acknowledge that by voluntarily providing your telephone numbers to Slots Social Casino, you expressly agree to be contacted at the telephone numbers you provide.
The above communications may be made by or on behalf of Slots Social Casino, even if your phone number is registered on any state or federal Do Not Call list. You acknowledge that you may incur a charge for these texts or calls by your telephone carrier and that our site will not be responsible for these charges.
In addition to collecting information via our Website, we collect information from Users by telephone, video or in correspondence (including email, live chat, mail, text message or social media). All telephone or video calls between Users and our site representatives may be recorded for training, quality control and compliance purposes and by continuing with any such call you consent to it being recorded.
We also collect information about your use of our products and services through a variety of technologies that are present when you visit our Websites or use our applications on third-party sites or platforms (whether or not you are logged in or registered) including cookies, flash cookies, pixels, tags and application program interfaces (“API”).
Analytics tools are also used by us to collect information, including when you visit our Website or use our applications or services on third-party sites or platforms.
Finally, we also use trusted sources to update or supplement the information you provided, or we collected, including in order to verify or validate information (for example, postal address, documentation and names).
4. HOW WE USE COLLECTED INFORMATION
The Data Controller is responsible for and may use your information for the purposes described in this Privacy Policy. Other members of our site may access your information where they act on behalf of the Data Controller as a data processor for the purposes described in this Privacy Policy. In summary, we use the information collected to operate our Website and to provide our products and services, to respond to your questions and to fulfil all applicable regulatory requirements such as anti-fraud checks and other checks required by applicable anti-money laundering and other legislation.
In accordance with applicable law and any elections made available to you, our site may collect and use the information of Users for the following specific purposes:
- To provide and manage the services you request – This includes, for example, processing your registration and setting up and looking after your account, including checks made to guard against fraud.
- To improve customer service and our services – The information you provide helps us respond to your customer service requests more efficiently; we may use the feedback you provide to improve our products and services.
- To personalize user experience – We may use information that has been aggregated to understand how our Users as a group use the services and resources provided on our Website.
- To contact you about our services – For example by email, live chat, telephone, text message, mail or social media; to manage promotions and competitions you choose to enter. We may periodically contact you with offers and information about our products and services, including in connection with your accounts, promotions, contests, online surveys, new features that you are entitled to access, and other important information. As set out in clause 3.1, provision of your telephone information, will be deemed as your consent to receive text messages sent by automatic telephone dialing systems. Consent to receive direct advertising is not a condition of purchase.
- To send important notices to you – From time to time, we may send important notices to you, such as communications about purchases you have made, or legal notices regarding the changes to our terms and conditions or other policies. This information is important to your interactions with us and you acknowledge that you may not opt-out of receiving these communications.
- To comply with our legal and regulatory obligations – We may use the information we collect about you to assess your social gaming activity for responsible social gaming purposes, for taxation purposes, to comply with fraud and anti-money laundering laws (including to establish the source of funds where a transaction is involved) or to comply with any other legal or regulatory obligations (including the detection, investigation and prevention of activity that violates our terms and conditions or that may be illegal).
- To offer alternative dispute resolution services – We may provide information we collect about you to our third-party partner for the specific purpose of resolving any disputes that have not been satisfactorily resolved through our internal processes.
5. PERSONAL DATA COLLECTED VIA TECHNOLOGY
When you interact with our Website, we try to make that experience simple and useful. We and our partners use industry standard identifiers, such as cookies or other similar technologies.
Our Website may use technologies to enhance User experience. These technologies are small files that are placed on your computer, tablet, mobile phone or other devices when you visit a website. They allow us to record certain pieces of information whenever you visit or interact with the website.
The following are examples of these types of technologies:
- Cookies. These are small text files placed in your device browsers to store your preferences. Most browsers allow you to block and delete cookies. However, if you do that, the service may not work properly.
- Pixel tags/web beacons. A pixel tag (also known as a web beacon) is a piece of code embedded on the Website that collects information about Users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on or forwarded.
- Mobile device identifiers. We may share the advertising identifier associated with your mobile device or tablet (such as the Apple IDFA and Google Advertising ID) with advertisers. It is used to identify your device for internet-based advertising.
For instructions for using the advertising choice mechanisms provided by the most popular mobile operating systems, visit the NAI’s Mobile Choices page.
- Event tagging. Event tagging (including Facebook App Events and Playfab Events) allows us to track actions that occur in the Website such as application installs and purchase events. By tracking these events we can view analytics, measure ad performance, and build audiences for ad targeting.
- Behavioral Advertising. We may partner with a third party to either display advertising on our Website or any application accessible via our Website or to manage our advertising on other websites (for example, using custom audiences on Facebook). Our third-party partner may use technologies such as cookies to gather information about your activities on our Website and other websites in order to provide you advertising based on your browsing activities and interests.
6. YOUR RIGHTS OVER YOUR INFORMATION
General Rights
We appreciate that by law and subject to certain conditions, you have a number of rights concerning the personal information we hold about you.
These rights include the right to access the personal information we hold about you, the right to object to the processing of your data and the right to withdraw any consent provided. In some circumstances, you can ask us to delete the personal information we hold about you.
Right to complain to a supervisory authority
You also have the right to complain to the relevant data protection supervisory authority about our processing of your personally identifiable information.
Rights in direct advertising
If we process your personally identifiable information for the purpose of direct advertising, you have the right to object at any time to the processing of personally identifiable information relating to you for the purpose of such advertising; this also applies to profiling, where appropriate, insofar as it is associated with such direct advertising.
You may opt-out of receiving commercial messages from us by following the instructions contained in those messages or by contacting support. In the event of your objection to processing for the purpose of direct advertising, we will no longer process your personally identifiable information for these purposes.
7. HOW WE PROTECT YOUR INFORMATION
We have in place, physical, electronic and operational procedures to protect the information that we collect. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website. Our security measures are reviewed regularly and updated in keeping with technological advances.
8. HOW LONG WILL WE RETAIN YOUR INFORMATION
We will retain your information for the period of time required to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
9. SHARING YOUR INFORMATION
We do not sell, trade, or rent the personal identification information of Users to others. However, there are circumstances when we share your personal data with other companies in the our site, with third parties that provide services to you on our behalf, and with other third parties in the course of complying with our legal obligations.
With third parties
We only share information with third parties in limited circumstances including the following:
- when you allow us to share your information with third parties;
- when providing you with products and services and notifying you about either important changes or developments to the features and operation of those products and services;
- with our service providers to enable us to provide our services, such as companies that help us with technology services, storing and combining data, processing payments and redemptions or providing relevant marketing and advertising for our products and services. The partner companies will have access to your personal information only to perform services on our behalf and are prohibited from using your personal information for purposes other than those requested by us or required by law. Where service providers use personal information for their own purposes, where permitted by law, such service providers will act as data controller;
- in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, when ordered to do so by any regulatory body and/or under any legal provision contained in the governing law of a particular jurisdiction;
- when instructing and authorizing the financial institution with which a User’s account is held to disclose any information as may be requested by a regulator in respect of the User’s account;
- to enforce our terms and conditions set out on our Website, to protect our rights and property and the rights and property of our customers and third parties, to detect fraud or other illegal activities, and to comply with law or legal processes; and
- to perform customer due diligence including ID verification.
We may ask you to provide your image to assist us in verifying your identity. We may do this by using facial recognition technology provided by third parties (including, but not limited to, TruNarrative) that determines whether the photo you take matches the photo in your identification document. The facial recognition technology provided by these third parties collects information from your image capture, including biometric data, and may share this information with us. Biometric data is stored by the third party service provider in accordance with its privacy policy and is stored by us, until such time as the initial purpose for collecting or obtaining such information has been satisfied or within 3 years of your last interaction with us, whichever occurs first, provided we have no other legal obligation to retain such information for any longer period.
We may also share generic aggregated demographic information not linked to any personal identification information regarding visitors to and Users of our with our business partners, trusted affiliates and advertisers for the purposes outlined above.
10. OTHER IMPORTANT INFORMATION
Compliance with Children’s Online Privacy Protection Act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our Website from individuals we actually know are under the age of 18, and no part of our Website is structured to attract anyone under the age of 18.
Do-Not-Track Signals and Similar Mechanisms.
Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates. Due to the different ways that web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they are even aware of them. As there is currently no industry standard concerning what, if anything, websites should do when they receive such signals, our Website currently does not act in response to these signals. When a final standard is established and accepted, we will reassess how to respond to these signals.
11. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated from time to time to reflect changes in the way we work or the way our work is regulated. We will notify you of material changes and, where required by law, will obtain your consent. Notice may be by the posting of such changes on our Website or by other means in accordance with applicable law.
Any changes to the Privacy Policy will become effective when the updated policy is posted on our Website.
We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
12. DEFINITIONS
Personal information means information that identifies (whether directly or indirectly) a particular individual, such as the individual’s name, postal address, email address, and telephone number. When anonymous information is directly or indirectly associated with personal information, the resulting information is also treated as personal information.
Anonymous information means information that does not directly or indirectly identify and cannot reasonably be used to identify, an individual.
Aggregate information means information about groups or categories of customers, which does not identify and cannot reasonably be used to identify an individual customer.
13. CONTACTING US
If you have specific questions regarding your personal information or how we use it, please contact us directly by email at the following email address and specify your place of residence and the nature of your question.
These Terms and Conditions form a binding legal agreement between You and Us and apply to your use of any of our Games or our Platform or Website in any way, through any electronic device (web, mobile, tablet or any other device).
You must read these Terms and Conditions carefully in their entirety before checking the box for acceptance. By checking the box for approval during the registration process, or by accessing the Games or the Platform, You confirm that you have read and agree to be bound by these Terms and Conditions, which include and are inseparably linked to our Privacy Policy, Responsible Social Gaming Policy and other game-specific or promotion-specific terms relevant to your Participation. If you do not agree with any provision of these Terms and Conditions or any other linked policy, rules or terms you may not install or use the Platform or play any Game.
THE WEBSITE, PLATFORM AND/OR GAMES DO NOT OFFER REAL MONEY GAMBLING OF ANY TYPE.
Subject to these Terms and Conditions, players in all permitted jurisdictions may play the Games.
DEFINITIONS
Collective Action: means any claim as part of a class, group, collective, coordinated, consolidated, mass, or representative proceeding, whether by arbitration or in court.
Content: means text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code and other material used, displayed or available as part of the Games and Platform.
Customer Account: means an account held by a Registered Customer.
Game(s): means any one or more Free Coins Game(s) available on the Platform. We reserve the right to add and remove Games from the Platform at our sole discretion.
Inactive Account: means a Customer Account which has not recorded any log in or log out for a period exceeding 60 days.
Participate: means playing any Games or using our Platform in any manner whatsoever, including any of the conduct described in clause 2.
Player or You, you, your or Your: means any person who Participates, whether or not a Registered Customer.
Registered Customer: means a Player who has successfully registered a Customer Account, whether that account is considered active or not.
Service: means the availability and provision of the Games and the Website that enable you to Participate.
Terms and Conditions or T&C’s: means these terms and conditions, as amended from time to time.
1. YOUR PARTICIPATION
RESTRICTIONS
You hereby declare and warrant that:
- You are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Platform;
- You participate in the Games strictly in your personal capacity for recreational and entertainment purposes only;
- You participate in the Games on your own behalf and not on the behalf of any other person;
- All information that You provide to Us during the term of validity of these Terms and Conditions is true, complete, and correct, and You will immediately notify Us of any change to such information;
- You will not be involved in any fraudulent, collusive, fixing, or other unlawful activity in relation to your or third parties’ participation in any of the Games and you will not use any software-assisted methods or techniques (including but not limited to bots designed to play automatically) or hardware devices for your participation in any of the Games. We reserve the right to invalidate any participation in the event of such behavior;
- It is a Player’s responsibility to ensure that their Participation is lawful in their jurisdiction. Any person who is knowingly in breach of clause 2, including any attempt to circumvent this restriction, for example, by using a VPN, proxy, or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence, or by Participating through a third party or on behalf of a third party located in a jurisdiction where it is unlawful to Participate, is in breach of these Terms and Conditions. You may be committing fraud and may be subject to criminal prosecution;
ELIGIBLE PLAYERS
Employees of our site, any of their respective affiliates, subsidiaries, parent or holding companies, advertising agencies, or any other company or individual involved with the design, production, execution or distribution of the Games and their immediate family (spouse, parents, siblings and children, whether the relationship is by birth, marriage or adoption) and household members (people who share the same residence at least 6 months of the year) are not eligible to Participate.
ACCEPTANCE
By accepting these Terms and Conditions You agree that your Participation is at your sole option, discretion, and risk. You will have no claims whatsoever against our site or any of its partners, or respective directors, officers or employees in relation to any losses You incur.
2. YOUR CUSTOMER ACCOUNT
SINGLE ACCOUNT
You are allowed to have only one Customer Account, including any Inactive Accounts, on the Platform. If you attempt to open more than one Customer Account, all accounts you have opened or try to open may be canceled or suspended and the consequences described in clause 15.3 may be enforced
You must notify us immediately if you notice that you have more than one registered Customer Account, whether active or not, on the Platform.
We are required by law to store your full name, date of birth and residential address.
SECURITY AND RESPONSIBILITY OF YOUR CUSTOMER ACCOUNT
As part of the registration process, you will have to choose a password to login into the Platform.
It is your sole and exclusive responsibility to ensure that your Customer Account login details and any payment methods are kept secure and are only accessible by you. You accept full responsibility for any unauthorized use of your Customer Account and any activity linked to your Customer Account, including by a minor (which in all events is prohibited).
You must not share your Customer Account or password with another person, let anyone else access or use your Customer Account or do any other thing that may jeopardize the security of your Customer Account.
If you become aware of, or reasonably suspect that security in your Customer Account has been compromised, including loss, theft or unauthorized disclosure of your password and Customer Account details, you must notify us immediately.
You are solely responsible for maintaining the confidentiality of your password and you will be held responsible for all uses of your Customer Account, including any purchases made under the Customer Account, whether those purchases were authorized by you or not.
You are solely responsible for anything that happens through your Customer Account, whether or not you undertake those actions. You acknowledge that your Customer Account may be terminated if someone else uses it and engages in any activity that breaches these Terms and Conditions or is otherwise illegal.
We are not responsible for any abuse or misuse of your Customer Account by third parties due to your disclosure of your login details to any third party, whether such disclosure is intentional or accidental, active or passive.
ACCOUNT TRANSFERS
You are not allowed to transfer Free Coins between Customer Accounts, or from your Customer Account to other players, or to receive Free Coins from other Customer Accounts into your Customer Account, or to transfer, sell and/or acquire Customer Accounts. Free Coins may only be used to play games on the Platform; they have no “real world” value and you are prohibited from seeking to sell, trade, or use them outside of the Platform. We are the sole owners of all Free Coins.
INACTIVE CUSTOMER ACCOUNTS
We reserve the right to deactivate your Customer Account if it is deemed to be an Inactive Account.
If no transactions have been recorded on your Customer Account for 60 consecutive days, we reserve the right to zero any Free Coins balance with no offer of any purchase refunds.
CLOSING OF CUSTOMER ACCOUNTS
If you wish to close your Customer Account, you may do so at any time by selecting the “Contact Us” link on the Platform and submitting a request to close your Customer Account. Closing your Customer Account will forfeit all continued access to and right to use, enjoy or benefit from any Free Coins.
If the reason behind the closure of your Customer Account is related to concerns about possible responsible gaming issues you must indicate this in your request to close your Customer Account. Our time-out and exclusion procedures are summarized at clause 6.4 of these Terms and Conditions and are set out in detail in our Responsible Social Gaming Policy.
You can open your Customer Account again by sending a request to the Customer Support team. All requests for the re-opening of an account will be evaluated by our Customer Support and Compliance teams, which shall abide by strict customer protection guidelines.
DISCRETION TO REFUSE OR CLOSE ACCOUNTS
We reserve the right to refuse a Customer Account to anyone, or to close an already open Customer Account in our sole discretion.
3. RESPONSIBLE SOCIAL GAMING POLICY
Our site actively supports responsible gaming and encourages its Players to make use of a variety of responsible gaming features to better manage their Customer Accounts.
We refer you to Our Responsible Social Gaming Policy for full details.
Our site is committed to providing excellent customer service. As part of that pledge, our site is committed to supporting responsible gaming. Although our site will use all reasonable endeavors to enforce its responsible gaming policies, our site does not accept any responsibility or liability if you nevertheless continue gaming and/or seek to use the Services with the intention of deliberately avoiding the relevant measures in place and/or our site is unable to enforce its measures/policies for reasons outside of our site’s reasonable control.
TAKE A BREAK (TIME-OUT) AND SELF-EXCLUSION
You may, at any time, request a time-out or self-exclusion from our Games. You may also set a limit on your purchases of Free Coins. To view the various options available, refer to our Responsible Social Gaming Policy.
PLAYER PROTECTION POLICY
We want to ensure that you enjoy your experience playing our Games in a safe and responsible manner. On the Responsible Social Gaming page of our Platform’s principal website, we have a detailed Player Protection Policy, which includes a list of mechanisms that you can enlist in order to ensure a safer gaming experience, including spending limits and 3rd party software to help prevent you from playing, such as NetNanny, Gamblock or Cyberpatrol.
Responsible Social Gaming
Play for fun, not for money. Our social casino offers exciting entertainment without the risk of real money gambling.
Set limits. Determine how much time you want to spend playing and stick to those limits.
Don’t chase losses. If you’re on a losing streak, take a break and come back later. Remember, our games are designed for enjoyment, not for big wins.
Know when to stop. If you find yourself spending too much time on our platform, take a break and seek help if needed.
Understand the odds. Our games are based on chance, determined by random number generators. Don’t fall for betting systems or strategies that promise guaranteed wins.
Keep it enjoyable. If our games aren’t bringing you joy, take a break or explore other options.
Support is available. If you or someone you know is struggling with problem gambling, there are resources like Gamblers Anonymous and the National Council on Problem Gambling that can provide assistance and guidance.